Refund and Returns Policy

Overview

At PinkBaby.in, we prioritize customer satisfaction and strive to provide high-quality products. Due to the nature of our products, we have a specific return and refund policy. Please read the following terms carefully to understand the conditions under which returns and refunds are accepted.

Eligibility for Returns

We accept returns only under the following conditions:

• Damaged Products: If the product you received is damaged upon delivery.
• Incorrect Products: If the product delivered differs from what you ordered.

Return Conditions

To qualify for a return:

1. Unboxing Video: You must provide a clear unboxing video of the package being opened for the first time, showing the product in its original packaging and the issue (damage or incorrect item). This video serves as proof of the product’s condition upon arrival.
2. Time Frame: Returns must be initiated within 2 days (48 hours) from the date of delivery. Requests made after this period will not be accepted.

Non-Returnable Situations

Returns will not be accepted if:

• An unboxing video is not provided.
• The return request is made more than 2 days after delivery.
• The product has been used or is not in its original condition and packaging.

Return Process

To initiate a return:

1. Contact Us: Email our customer support team at pinkbabyinquiry@gmail.com with your order details, reason for return, and the unboxing video attached.
2. Await Approval: Our team will review your request and respond within 2 business days with further instructions if the return is approved.
3. Return Shipping: Once approved, securely pack the product in its original packaging. You will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the product reaches us safely.

Refund Process

Upon receiving and inspecting the returned product:

• Approval: If the return is approved, we will process your refund.
• Time Frame: Refunds will be processed within 7 business days after approval.
• Method: Refunds will be issued to the original payment method used during purchase.

Important Notes

• Shipping Costs: Original shipping charges are non-refundable.
• Processing Time: The time it takes for the refunded amount to reflect in your account may vary depending on your payment provider.

For any questions or concerns regarding our refund and returns policy, please contact our customer support team at pinkbabyinquiry@gmail.com.

This policy is subject to change without prior notice. Please review it periodically for any updates

Need help?

Email-: pinkbabyinquiry@gmail.com